Refund Policy

Effective Date: June 10, 2025

At CSPNStar LLC, we’re all about making your astrotourism dreams come true, from chasing the Perseids to exploring dark sky reserves. We get it—sometimes plans change faster than a meteor shower. This Refund Policy explains how we handle refunds for bookings, subscriptions, or services made through our Cosmic Star Path Network website. We’ve kept it straightforward, but if you’re confused, reach out using the contact details below. Let’s keep your starry journey smooth!

Contact Information

CSPNStar LLC
Email: [email protected]
Address: 230 Vesey St, New York, NY 10281, US
Phone: +1 646-880-7649

1. Scope of This Policy

This policy applies to purchases or bookings made directly through CSPNStar’s website, like guided stargazing tours, star party tickets, or premium subscriptions (e.g., enhanced access to our interactive map or 2025 celestial calendar). For bookings with third-party partners (like observatories or eco-lodges linked on our site), their refund policies apply—check their terms when booking.

2. Refunds for Guided Tours and Events

We partner with trusted operators to offer stargazing tours and events (like Perseid viewings, August 12-14, 2025, or Geminids, December 13-14, 2025). Here’s how refunds work:

Cancellation by You:

Cancel 14+ days before the event: Full refund, minus a 5% processing fee.

Cancel 7-13 days before: 50% refund, minus a 5% fee.

Cancel less than 7 days before: No refund, but we’ll try to reschedule for a similar event (subject to availability).

Email your cancellation request to [email protected] with your booking ID.

Cancellation by Us or the Operator: If we or our partner cancel due to weather (e.g., clouds ruining a meteor shower) or unforeseen issues, you’ll get a full refund or an option to reschedule. We’ll notify you ASAP via email.

No-Shows: If you miss the event without notifying us, no refund or reschedule is offered—sorry, the stars wait for no one!

3. Refunds for Subscriptions

Our premium subscription (e.g., for enhanced map features or exclusive stargazing guides) is billed monthly or annually. Refund rules:

Monthly Subscriptions: Cancel anytime via your account or by emailing [email protected]. No refunds for the current month, but you won’t be charged for the next cycle.

Annual Subscriptions: Cancel within 14 days of purchase for a full refund, minus a 5% processing fee. After 14 days, no refunds, but you’ll keep access until the subscription ends.

Auto-Renewal: We’ll remind you 7 days before annual renewals. Cancel before the renewal date to avoid charges.

4. Refunds for Digital Products

Digital purchases, like downloadable star charts or our 2025 celestial calendar, are non-refundable once accessed or downloaded, as they’re instantly usable. If you have technical issues (e.g., file won’t download), contact us within 7 days, and we’ll fix it or refund at our discretion.

5. Non-Refundable Items

Some services are non-refundable due to their nature:

Forum or community contributions (e.g., photo uploads) don’t involve payment, so no refunds apply.

Free resources (like our basic interactive map) or promotional offers are non-refundable.

Third-party bookings (e.g., observatory tours or lodges) follow their policies—check before booking.

6. How to Request a Refund

To request a refund, email us at [email protected] with:

Your full name and booking/subscription ID.

Reason for the refund.

Date of purchase or event.

We’ll process requests within 7 business days and issue refunds via the original payment method (e.g., credit card, PayPal). Expect funds in 5-10 business days, depending on your bank. If you don’t hear back, give us a nudge at +1 646-880-7649.

7. Exceptional Circumstances

Life’s unpredictable, like a cloudy night during a meteor shower. If you face special circumstances (e.g., medical emergencies or travel bans), email us with details. We’ll review case-by-case and may offer partial refunds or credits for future bookings, at our discretion.

8. Changes to This Policy

We might update this policy as our services evolve (like adding new tour options for 2026). Changes will be posted here, with an updated effective date. If they’re major, we’ll email you or pop a notice on our site. Check back regularly—last updated June 10, 2025.

9. Contact Us

Got questions about refunds or need help with a booking? We’re here to guide you back to the stars:
CSPNStar LLC
Email: [email protected]
Address: 230 Vesey St, New York, NY 10281, US
Phone: +1 646-880-7649

We’re committed to making your astrotourism experience stellar, even when plans shift. Now, let’s get back to chasing those cosmic wonders!